Compliance-first Voice AI
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Collections Outbound Call

Compliance-first
Voice AI for Collections Outbound.

Meet Milo from dyna.ai. Work eligible accounts within reviewed contact rules and configured checks. Pursue higher RPC rates, faster PTP conversion and broader account coverage, with exceptions handed to human collectors.

  • Higher Right-Party Contact RateSupport more effective verified contact through the approved identity and conversation workflow.
  • Faster PTP ConversionMove from a verified right-party conversation to a permitted, clearly confirmed Promise-to-Pay with less avoidable delay.
  • Broader Account CoverageWork more unique eligible accounts within the agreed contact conditions.
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Agent Milo, a block figure with a headset, beside a document and a calendar as a customer gives a thumbs up

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What Milo does

One agent, three outbound scenarios.

Describe the scenario, get Milo set up for it, and the call runs within your reviewed contact rules.

  1. 1Say the scenario
  2. 2Get the agent Milo
  3. 3The call runs
Scenario 1Collections

Past-due outreach

Contact checks, right-party verification and disclosure before the account is discussed.

Contact window and attempt limit checked Hi, this is Milo. May I speak with Dana Reyes? This is Dana. Thanks, Dana. To confirm I have the right person, what's your date of birth? Right party verified · Disclosure given
Scenario 2Campaigns

Eligible list outreach

Milo works an eligible list and moves each account through your qualification stages.

  • Eligibility checked1,240
  • Reached486
  • Right party verified352
  • Qualified for next step198
Is now a good time to go over your account? Sure, I have a few minutes.
Scenario 3Follow-up

The next call, with context

Milo picks up where the last call ended, using the retained account context.

Call 1 Promise-to-Pay recorded: $150 on Mar 14 Follow-up scheduled
Call 2
Last time you planned a $150 payment on March 14. Is that still the plan? Yes, that still works.

Fictional names, amounts and counts, for illustration only.

Compliance-first Voice AI · Collections outbound

Compliance-first throughout the conversation.

Bring reviewed applicable rules and agency SOPs into Milo's outbound workflow. Apply configured contact and identity checks before supported actions. Proposed rule changes require human review before activation.

Applicable rules

Reviewed external contact rules for your portfolio

  1. Source trackedCall frequency ruleA limit on call attempts per account within a set number of daysSource + version kept
  2. Proposed contact checkCount attempts before every dial and skip the account at the limitNot live yet
  3. Compliance leadRevised ApprovedEarlier draft Rejected
  4. On every dialAttempt count checkedDial skipped at the limitReview record kept

Your agency SOPs

Your own approved collections process

  1. SOP updatedHardship procedure, v2A customer who mentions hardship speaks to a trained collectorSource + version kept
  2. Proposed call stepPause the payment conversation and route the call to an authorized collectorNot live yet
  3. Collections managerRouting step ApprovedVersion 1 Archived
  4. In every callHardship flaggedRouted to a collectorReview record kept

Milo supports outreach and handoff. Settlement, repayment arrangements and disputes stay with authorized collectors. Illustrative example; not legal advice or a certification of compliance.

Case study

A Singapore Digital Bank / Collections case study

3×more accounts worked
Sameteam size
Multilingualconversations

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Case study · Collections

3× more accounts worked — same team.

A Singapore Digital Bank combined outbound collections, multilingual conversations and structured handoffs.

What Agent Milo does

  1. Identify: recognize the right party in their languagePersona-tuned for multi languages. Code-switching is handled, not voiced over.
  2. Resolve: run the right motion for the right productThree product lines on one platform. Each line gets its own persona and intent set.
  3. Handoff: pass a structured outcome to the bankA–H grading, LLM summary, signed recording URL. PTP routes to a closer via WhatsApp.

Singapore · 2025–2026 · Anonymized bank. Results reflect that deployment, not guaranteed US agency outcomes.

A few practical details

Clear scope.
Clear expectations.

Can Milo capture Promise-to-Pay?

Within the configured workflow, a permitted commitment can be recorded with the stated amount, date and next step. A PTP is not proof of payment.

Can Milo offer a repayment arrangement?

Only options explicitly permitted by the configured scope may be presented. Other requests go to an authorized human collector.

What happens with a wrong party or a dispute?

Milo follows the configured stop, suppression or escalation path and preserves the relevant context for the responsible team.

Can outcomes reach our collections system?

Required systems, fields and writeback actions are assessed for your workflow. Integration availability is confirmed separately.

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Voice AI for Outbound Calls. A clear next step on every account.

Apply for a Milo POC built around your portfolio, reviewed contact rules and collections goals.

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Case study · Collections

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